OHAA had no dedicated way to reach its members on the go. Its workforce of dental hygienists, dental therapists, and oral health therapists work chairside, not at a desk, so a website-only approach failed to meet them where they were.
Engagement was also largely confined to individual events, with no consistent channel to keep members connected between them. These gaps drove OHAA to seek a mobile-first solution that could deliver ongoing member value beyond a website.