SOHO used a standalone event mobile app to support its annual meeting that immediately became obsolete after the event, offering no content or functionality to keep members engaged throughout the year. Members had to use multiple platforms to access materials like speaker slides or news updates, each requiring separate logins.
This fragmented experience led to confusion and limited participation, especially among a growing global membership. The lack of a unified system also made it difficult for staff to update content, manage communication, or support the community between events.